08. FREQUENTLY ASKED QUESTIONS

FAQ / CONTRACT AND GENERAL TERMS

SECURITY PERSONNEL WILL GREET YOU, HAND YOU OVER APARTMENT KEYS AND ARRANGE CHECK IN.
CHECK IN IS AFTER 3 PM AND CHECK OUT IS UNTIL 12PM.
CHECK IN: 3 PM.CHECK OUT: 12 PM.EARLY CKECK IN: AS OF 10 AM, PAYING 50% OF DAILY PRICE (DEPENDING ON AVAILABILITY). LATE CHECK OUT: UNTIL 5 PM., PAYING 50% OF DAILY PRICE (DEPENDING ON AVAILABILITY)
THE GUEST WILL NOT HAVE TO PAY FOR THE RESERVATION IF THE CANCELATION IS DONE 72HS BEFORE SCHEDULED CHECK IN. OTHERWISE, AS IN ANY HOTEL, THE GUEST HAS TO PAY FOR THE FIRST NIGHT.
ALL AMENITIES ARE FREE TO USE, BUT NO VISITORS ARE ALLOWED.
YES, IN CASE THE STAY DOES NOT EXCEED 5 DAYS. PLEASE ASK FOR PRICES FOR LONGER STAYS.
PARKING IS TWO NIGHTS FOR FREE. THEN USD 5 PER NIGHT (SUBJECT TO AVAILABILITY).
AIR CONDITIONING, HEATING, LED TV IN EVERY ROOM, MICROWAVE, DIGITAL SAFE BOX, SHEETS AND TOWELS, HAIR DRYER, COMPLETE KITCHEN: POTS AND PANS, CUTLERY, DISHES, GLASSES, MUGS, TOASTER, ELECTRONIC KETTLE, JAR, NAPKIN HOLDER, WI-FI.
WE ACCEPT ONE SMALL PET PER APARTMENT (IT MUST NOT WEIGH MORE THAN 5 KILOS). WE ALSO REQUEST A GUARANTEE OF USD 50 AT THE TIME OF CHECK-IN, AS A GUARANTEE FOR DAMAGES. THE AMOUNT WILL BE RETURNED TO YOU AT CHECK OUT, AFTER VERIFYING THE APARTMENT IF NO DAMAGE IS FOUND. YOU MUST TAKE CARE OF CLEANING THE PET'S WASTE. PETS CANNOT REMAIN IN THE COMMON AREAS OF THE BUILDING, SUCH AS THE LOBBY, THE TERRACE AND THE BASEMENT.
WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS AND DINERS.
WE ACCEPT GUARANÍES AND AMERICAN DOLLARS..